At One Wood Craft, we take pride in delivering handcrafted wooden furniture and décor to your doorstep with care and reliability. Please review our shipping policy to understand our delivery timelines, charges, and related procedures.

1. Delivery Coverage

We currently ship across India through our trusted logistics partners.

For bulk or international orders, kindly contact us directly at 📧 info@onewoodcraft.com.

2. Order Processing Time

  • Ready-to-ship products: Dispatched within 3–5 business days

  • Customized orders: Require 10–21 business days depending on design complexity and production queue

You will receive a confirmation once your order is dispatched.

3. Shipping Time & Delivery Estimates

  • Metro cities: 3–7 business days after dispatch

  • Other cities & towns: 5–10 business days

  • Remote/rural areas: May take longer depending on courier accessibility

⚠️ Note: These are estimated timelines. Delays may occur due to holidays, weather conditions, or courier-related issues.

4. Shipping Charges

  • Free shipping on all orders above ₹10,000

  • For orders below ₹10,000, nominal shipping charges will apply based on the product weight and delivery location

  • All applicable charges will be displayed during checkout before payment

5. Packaging & Handling

All products are securely packed using protective materials to prevent transit damage. Please inspect your package upon delivery and report any damage to us within 48 hours at 📧 info@onewoodcraft.com with supporting images or videos.

6. Tracking Information

Once your order is shipped, a tracking link will be shared with you via SMS/email to monitor the shipment in real time.

7. Delayed or Failed Deliveries

If a delivery attempt fails due to an incorrect address, customer unavailability, or other customer-related reasons:

  • Re-delivery charges may apply

  • If returned to us, the order will only be re-shipped after address verification and payment of additional charges

8. Damaged or Lost Shipments

In case your order is lost in transit or arrives damaged, please notify us at 📧 info@onewoodcraft.com within 48 hours of receiving the delivery.
We will review your case and assist with a replacement or refund as per our policy.

9. Contact Us

For any queries regarding shipping or delivery:

One Wood Craft
📍 Jaipur, Rajasthan
📧 info@onewoodcraft.com